Preptez — Study Smarter, Prepare Faster
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Less friction. More preparation.

Practical help with your account, course access, payments and practice.

Read the FAQMy support messages

How can we help?

8 guides found

Sign in with Google
  1. Open Sign in and choose “Sign in with Google”. Use the same Google account each time.
  2. If you are new, start from Create an account. Signup may require an invitation while policies are being reviewed.
  3. Review any required privacy choices. After signing in from checkout, you return to checkout.
Open sign in →
My email sign-in link is missing or expired
  1. Check the email spelling and your spam or promotions folder.
  2. Request a new link after the provider cooldown. Open the newest link in the browser where you requested it.
  3. If you have not registered, choose Create an account instead. Never share your link or a verification code.
Request a sign-in link →
I did not get my sign-in code
  1. Check that the number is right: ten digits after +91, the phone you have with you. Codes arrive by SMS, or by WhatsApp when we say "WhatsApp me a code".
  2. Wait for the resend timer and ask for a new code. A code lasts five minutes; the newest one is the one that works. Never share a code with anyone.
  3. Signing up with a number that already has an account signs you into that account. If the number is used by someone else, contact Preptez from your account.
Sign in with your phone →
Where can I buy the course?
  1. Open the BPSC course dashboard and choose Buy course.
  2. Sign in to see the current price and access period. Review the Terms and Refund Policy before paying.
  3. Checkout will tell you whether payments are available. A pending order is not proof of payment; check Purchases in your account for its status.
Open course dashboard →
My course or a chapter looks locked
  1. Confirm that you are signed in with the account that received access.
  2. Open Account → What you hold and check the access end date. A promotional subject does not necessarily unlock every subject.
  3. If access looks wrong, send a support message with the course name and order reference. Do not send payment credentials.
Check my access →
Find a chapter, syllabus or PYQ explanation
  1. Open the course dashboard, select a subject and choose a chapter from its ordered list.
  2. Use Syllabus for the Prelims requirements and PYQ for chapter-wise previous-year questions.
  3. For an error in the material, copy the chapter URL and include the question or heading when contacting Preptez.
Browse chapter-wise PYQs →
Start a mock test or review a result
  1. Open Test series and select a published mock paper.
  2. Read its time limit and marking scheme before starting. Sign in if asked.
  3. Return to the same test page to resume an available attempt or open its result. Explanations are shown after submission, not during the test.
Open mock tests →
Manage privacy choices or request account help
  1. Open Account → Privacy & consent to review your current choices.
  2. Change optional permissions and save. Required account permissions are explained separately.
  3. For data access or account deletion questions, contact Preptez from your account email or phone. This help page does not automatically delete an account.
Manage privacy choices →

Guides

Help articles

Getting Started

1 article

  1. 01What PrepTez is, and what you can read todayRead

How to Use Platform

2 articles

  1. 01Reading a chapter: detailed and conciseRead
  2. 02Past questions and practice questionsRead

Account and Login

1 article

  1. 01Signing in without a passwordRead

Course Access

1 article

  1. 01What is free, and what needs an accountRead

Mock Tests

1 article

  1. 01Sitting a mock testRead

Payments

1 article

  1. 01Why you cannot buy the course yetRead

Technical Problems

1 article

  1. 01If a page will not loadRead

Privacy

1 article

  1. 01What PrepTez stores about youRead

Account Deletion

1 article

  1. 01Deleting your accountRead

Contact Support

1 article

  1. 01How to report a problemRead

Still need a hand?

Contact Preptez

Send a support message and track replies in your account, or email contact@preptez.com. Include the affected page and what happened.

Do not include passwords, one-time codes or card details. This opens your email app; nothing is submitted until you send the email.

Still stuck? Message us from your account, or write to contact@preptez.com if you do not have one.

PreptezPrepare Faster, Achieve More

This page is made for reading on screen.

Preptez pages are not set up to print, so this sheet is all that comes out. Nothing has gone wrong with your copy or your printer.

If you need this material in another form — for an accessibility need, or for a record you are required to keep — ask at preptez.com/help and we will tell you what we can provide.