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Help Centre

Less friction. More preparation.

Practical help with your account, course access, payments and practice.

Read the FAQMy support messages

How can we help?

7 guides found

Sign in with Google
  1. Open Sign in and choose “Sign in with Google”. Use the same Google account each time.
  2. If you are new, start from Create an account.
  3. Review any required privacy choices. After signing in from checkout, you return to checkout.
Open sign in →
My email sign-in link is missing or expired
  1. Check the email spelling and your spam or promotions folder.
  2. Request a new link after the provider cooldown. Open the newest link in the browser where you requested it.
  3. If you have not registered, choose Create an account instead. Never share your link or a verification code.
Request a sign-in link →
Where can I buy the course?
  1. Open the BPSC course dashboard and choose Buy course.
  2. Sign in to see the current price and access period. Review the Terms and Refund Policy before paying.
  3. Checkout will tell you whether payments are available. A pending order is not proof of payment; check Purchases in your account for its status.
Open course dashboard →
My course or a chapter looks locked
  1. Confirm that you are signed in with the account that received access.
  2. Open Account → What you hold and check the access end date. Free chapters open without a purchase; the rest need the full course.
  3. If access looks wrong, send a support message with the course name and order reference. Do not send payment credentials.
Check my access →
Find a chapter, the syllabus or chapter-wise PYQs
  1. Open the course dashboard, select a subject and choose a chapter from its ordered list.
  2. Use Syllabus for the Prelims requirements and PYQ for chapter-wise previous-year questions.
  3. For an error in the material, copy the chapter URL and include the question or heading when contacting Preptez.
Browse chapter-wise PYQs →
Start a mock test or review a result
  1. Open Test series and select a published mock paper.
  2. Read its time limit and marking scheme before starting. Sign in if asked.
  3. Return to the same test page to resume an available attempt or open its result. After you submit, your answers and the key are shown together.
Open mock tests →
Manage privacy choices or request account help
  1. Open Account → Privacy to review your current choices.
  2. Change optional permissions and save. Required account permissions are explained separately.
  3. For a copy of your data or account deletion, write from your account’s email address to the privacy address in the notice on the legal page. This help page does not automatically delete an account.
Manage privacy choices →

Guides

Help articles

Getting Started

1 article

  1. 01What PrepTez is, and what you can read todayRead

How to Use Platform

2 articles

  1. 01Reading a chapter: detailed and conciseRead
  2. 02Past questions and practice questionsRead

Account and Login

1 article

  1. 01Signing in without a passwordRead

Course Access

1 article

  1. 01What is free, and what needs an accountRead

Mock Tests

1 article

  1. 01Sitting a mock testRead

Payments

1 article

  1. 01Why you cannot buy the course yetRead

Technical Problems

1 article

  1. 01If a page will not loadRead

Privacy

1 article

  1. 01What PrepTez stores about youRead

Account Deletion

1 article

  1. 01Deleting your accountRead

Contact Support

1 article

  1. 01How to report a problemRead

Still need a hand?

Contact Preptez

Send a support message and track replies in your account, email contact@preptez.com, or call customer care on +91 89840 21170. Include the affected page and what happened.

Do not include passwords, one-time codes or card details. This opens your email app; nothing is submitted until you send the email.

Still stuck? Message us from your account, or write to contact@preptez.com if you do not have one.

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