PrepTez Terms of Use

1. Who operates PrepTez, and what these Terms are

PrepTez is an exam-preparation service operated by Chandan Ray, an individual trading under the name PrepTez. “PrepTez”, “we”, “us” and “our” refer to that operator.

Business address: Nandan Vihar, Patia, PO-KIIT, Bhubaneswar, Odisha 751024, India.

Customer care, including refund requests: contact@preptez.com, or a support message from your account. Operator and Grievance Officer: Chandan Ray, chandan.ray@preptez.com, at the business address above. Customer care and the Grievance Officer by phone: +91 89840 21170.

These Terms set the conditions for using PrepTez. By creating an account, making a purchase or using the service, you agree to them. If you do not agree, please do not use the service.

The offer shown at checkout identifies the course you buy, its price and its access period. Our Refund and Cancellation Policy explains cancellation and refunds and forms part of these Terms. Our Privacy Notice separately explains how personal data is handled; accepting these Terms is not permission for optional marketing or for unrelated uses of personal data.

2. Eligibility and account use

You must be at least 18 years old to register, purchase or use the service. Do not create an account for a person under 18 or allow them to use your account. Parental permission does not create an exception to this rule. When you pay, you confirm that you are 18 or over.

Provide accurate account information and use an email address you control. Keep your sign-in links, verification codes and account access secure. Do not sell, share or transfer your account. Tell us promptly if you believe someone has accessed it without permission.

If we discover that an account belongs to a person under 18, we restrict access, end any paid access and refund the full amount paid, as section 10 and the Refund and Cancellation Policy say. Personal-data handling is considered separately under the Privacy Notice and applicable law.

3. What the course includes

Your purchase includes access to the course identified in the offer shown at checkout and its related material, for the access period shown there. The offer distinguishes paid material from free samples or other free access.

Other courses, future modules, downloadable products and separately priced features are included only when the offer expressly says so. Announcing or discussing a future feature does not add it to an existing purchase. The AI tutor, and the AI credits included with paid access once the tutor is available, are described in section 8.

PrepTez provides study material and practice support. It does not guarantee a score, rank, selection, examination result or employment. PrepTez is independent of the Bihar Public Service Commission (BPSC) and does not represent the examination authority. Use the examination authority’s official notices for eligibility, dates, procedures and results.

We may correct and update study material. If you find an error, or a material difference between the course and its description, contact us so that we can investigate and provide an appropriate correction or remedy.

4. Price and payment

The price is the one shown in the offer at checkout, and the amount on the Pay button is the total you pay. GST is not separately charged. While a sale runs, the checkout shows the list price struck through and the sale price as the amount you pay.

Payment is taken by our payment provider, Razorpay, in its own secure window. A purchase is completed when your payment is successfully confirmed to us. We then provide the course access, and the purchase appears in your account with its order and payment details. If your payment succeeds but access does not appear, contact us with the order reference. Do not pay again merely because the confirmation is delayed.

While your access to a course is live, the course cannot be bought again, and a second payment never extends live access.

A change to the price of a future offer does not change the price of a purchase you have already completed.

5. When access starts and ends

Paid access begins when we record your successful payment, normally within seconds of it. It lasts for the number of days shown in the offer at checkout, counted in whole 24-hour days from that moment, and ends exactly that many days later, at the same time of day. For example, 90 days of access that begins at 10:15 a.m. Indian Standard Time on 4 October 2026 ends at 10:15 a.m. Indian Standard Time on 2 January 2027.

Your account shows the date your access ends. Not using the course does not extend it.

Access ends earlier if a refund is made (section 10 and the Refund and Cancellation Policy) or after a justified suspension or termination under these Terms. A failed activation or a failure to provide the purchased service remains subject to the Refund and Cancellation Policy and applicable remedies.

6. Renewal and extensions

PrepTez may decide whether to offer a renewal or an extension. Neither is guaranteed. Any offer will state its duration, its price (if any) and its conditions. We will not charge for a renewal without your affirmative agreement.

7. Free access

Free access is conditional and is not a promise of permanent access. PrepTez may change, limit or withdraw it, and will notify affected users through the platform or their registered email. Immediate restriction may be necessary for misuse, security concerns or legal requirements.

Changing a free offer does not by itself permit us to remove purchased access before its agreed end date. Any earlier offer you accepted is taken into account when existing access arrangements change; these Terms do not silently rewrite an earlier accepted purchase or grant.

8. The AI tutor and AI credits

This section applies once the AI tutor is available on your account, and nothing in this section is granted or charged until it is. Before it becomes available to you, our Privacy Notice will explain what the tutor sends and to whom, and the tutor will ask for your consent.

What the AI tutor is. The AI tutor answers questions about the course page you are reading, using an AI model run by a third-party provider. It answers in English only. It explains questions and ideas, but it does not tell you which option of a practice or mock question is correct. Using it is optional, and it needs your separate consent, which we ask for inside the tutor.

Answers are written by AI. Answers are generated by AI. They may contain errors or omissions and are for reference only. They are not professional advice. Our course material, and the examination authority’s official notices, are the reference. If an answer looks wrong, tell us, and we will look into it. Nothing in this section removes a remedy that the law gives you.

What credits are. The tutor’s use is measured in AI credits. A credit measures how much text the tutor reads and writes. Most of an answer’s cost is the course material it reads. In our tests, a full answer on a typical page used about 2,500 to 2,650 credits. The most a question can use is about 3,000 credits on most pages and about 24,600 on a whole Biology or Chemistry page. Credits are counted on the text the tutor reads and writes, not on what our provider charges us.

Credits have no cash value. They cannot be transferred, sold, exchanged for money or used for anything except PrepTez’s AI features.

Who gets credits. Every account receives a one-time free allowance of 10,000 credits, about three ordinary questions. It does not expire. It cannot cover a whole-page Biology or Chemistry question, so those questions need paid access. We may change or withdraw the free allowance for the future with notice under section 7, but we will not take back credits you have already been given, except as these Terms say.

Each live paid course access includes up to 4,000,000 credits for its access period, within the limits below. Access granted by us or by a promotion includes the same amount unless its offer says otherwise. Included credits end when that access ends, including when it ends early after a refund. Unused included credits are not carried over to a later purchase and are not paid out. A change we make to the amounts applies to future grants only; it never reduces credits already granted to you.

Limits. To keep the service fair, the tutor can use at most 100,000 credits a day, 416,666 a week and 1,666,666 a month. Days, weeks (starting Monday) and months follow Indian Standard Time. When a limit is reached, the tutor tells you which one and when it resets. There may also be a short wait between questions. Because of these limits, an access period shorter than about 73 days may not allow all the included credits to be used.

How a question is charged. Before answering, the tutor sets aside the most a question can use. You are charged only for what the question actually uses: the material the tutor read (the page or its relevant part, and your earlier messages in the conversation) plus the answer it wrote. The rest is released at once.

If our provider does not report how much was used, we charge an estimate worked out from the length of the text, never more than the amount set aside. If an answer is served by a different model from the one intended, you are never charged more than the intended model’s rate. An answer to a standard quick action that we have already saved may be served again at no charge. A question we refuse before sending it (for example, because it contains an email address, a phone number or a 12-digit ID number) costs nothing.

Stopping an answer. Stop saves the rest of the answer. Once the tutor has started writing, you still pay for reading the page and for what it has written. That includes text it has written that has not yet reached your screen. For a stopped answer, that charge is worked out from the length of the text the tutor read and wrote.

Rarely, a Stop does not reach us in time. The answer then finishes and is charged in full, even though the tutor shows it as stopped. If you think a stopped answer was charged in full, write to contact@preptez.com or send a support message from your account, and we will check and restore the credit.

When the tutor fails or is unavailable. If an answer fails because of a timeout, an error or a fault on our side or our provider’s, it costs nothing. The tutor depends on an outside provider; when the provider is unavailable, the tutor cannot answer and no credit is used. If the tutor is withdrawn, or unavailable for a significant part of your paid access, we will tell you and offer an appropriate remedy under applicable law.

Proper use. Use the tutor for your own study. Do not put personal information in your questions, try to make it reveal answer keys, or try to misuse or overload the service. We may limit or suspend tutor access for misuse under section 11, as for the rest of the service.

Changes. We may change the AI model or provider. If a change affects how your personal information is handled, we will update the Privacy Notice first and ask for your consent again where it is needed. A change will not reduce credits already granted to you.

9. Permitted use of material

We give you permission to use the material you are entitled to access for your own study during the applicable access period. This permission does not transfer ownership of PrepTez material or third-party material to you.

Do not resell or commercially redistribute the material, publish substantial copies without permission, harvest the content through automated bulk collection, bypass access controls, interfere with the service or impersonate another user.

Downloading or printing is available only where the relevant material or feature permits it. This does not restrict uses that applicable law permits independently of our permission. Any additional permission needed for a particular use can be requested from support.

You retain ownership of material you create and send to us. We may use it to the extent needed to respond to your request or to provide the feature for which you supplied it, consistently with the Privacy Notice. These Terms do not grant us a general advertising or model-training licence over your submissions. Once the AI tutor is available on your account, the Privacy Notice in effect then explains how our AI provider handles what you send to the tutor.

10. Cancellation and refunds

Our Refund and Cancellation Policy provides a full refund for a request received within 24 hours after successful payment, and a refund of 80% of the amount paid for a request received after 24 hours and within 48 hours. Either refund ends the paid access that purchase gave, and the AI credits included with it, when the refund is initiated. A request outside this voluntary window remains subject to any applicable legal remedy.

If we find that an account holder is under 18, we end the access and refund the full amount paid, whatever the time since payment.

A refund approved under the policy is initiated within 14 calendar days after approval, subject to any shorter legally required period. Settlement by your bank or payment provider may take additional time. We assess requests promptly and do not delay approval to extend the initiation period.

11. Service availability, suspension and closure

Maintenance, technical faults or events outside our reasonable control may interrupt the service. We will communicate significant known interruptions and take reasonable steps to restore access. This clause does not remove a remedy where the purchased service is not supplied as agreed.

We may restrict or suspend an account for a material breach of these Terms, fraud, unauthorised sharing, harmful interference, a security threat or a legal requirement. Where practicable, we will explain the reason and allow you to respond or correct the issue. Urgent protection of the service or of other users may require action before notice.

You may ask the Grievance Officer to review an access restriction. Refunds and legally required remedies are considered separately; suspension does not automatically erase those rights.

If we cancel your confirmed purchase without your request, we will refund the full amount paid and also pay you an amount equal to 20% of it. If we materially shorten or stop an already supplied paid course before its agreed end date, we will explain the effect and provide an appropriate remedy under applicable law.

12. Privacy and account closure

Read the separate Privacy Notice for the data collected, the purposes, the providers, retention and the request channels. Optional consent choices are separate from purchase acceptance.

You may contact the Grievance Officer about account closure, access to information about your data, corrections, deletion or other privacy concerns. Course expiry or account closure does not by itself mean every record can immediately be deleted. Any retention required by law, and the scope of a completed request, are explained through the privacy process.

13. Complaints and disputes

Contact Chandan Ray, Grievance Officer, at chandan.ray@preptez.com or by phone on +91 89840 21170. General complaints may also be sent to contact@preptez.com. Include enough information to identify your account or purchase and explain the issue; do not send passwords, one-time codes or full card details.

We will acknowledge consumer complaints within 48 hours and redress them within one month of receipt. We will provide a reference and communicate the outcome.

Indian law applies. You may use consumer forums, courts, regulators or other complaint channels that have jurisdiction under applicable law. Contacting us does not waive those rights. Nothing in these Terms excludes rights, remedies or responsibilities that cannot lawfully be excluded.

14. Changes to these Terms

This version is interim: it is in effect, and it has not yet been reviewed by a lawyer. A reviewed version will be published as a new version with its own date.

We date and identify each new version, explain material changes and give notice through the service or by email as appropriate. Earlier versions stay readable at their own addresses; the list is on our legal documents page. A revised offer applies to future purchases unless an existing user validly agrees to a change or applicable law requires it.

We will not use an update to impose an undisclosed charge, shorten an existing accepted purchase or obtain permission for a new optional use of personal data.